General conditions of sale

1. Identity of the seller

The products purchased on the W.SCHMITT website are sold directly by Walter Schmitt Srl , a company under Italian law, with registered office in Via Romaniello 21/B, Naples. For any information, you can contact customer service via email at schmittwalter01 @gmail .com .

2. Scope of application

The offer and sale of products on the W.SCHMITT website are governed by these General Conditions of Sale , which apply to all transactions carried out on the website. The General Conditions of Sale may be subject to periodic changes, and the updated versions are effective and binding when they are published on the website and accepted at the time of check-out .

It is advisable to carefully read these Conditions of Sale before proceeding with the purchase. By placing an order on the site, the user implicitly accepts these conditions.

3. Purchase methods

For each product available for sale, a descriptive sheet is displayed, which includes the following information:

Product images.
Essential characteristics (e.g., color, size, material).
Unit price, tax included.

Please note : Product images and colours shown on the website may differ slightly from the actual product appearance due to the settings of your browser, monitor or device used for viewing. W.SCHMITT is not responsible for any discrepancies resulting from such technical factors.

4. Product Availability

The products offered for sale and their prices are those indicated on the site at the time of consultation. Product availability is updated regularly and reflects the sizes and variants available.

However, in the event that a product is no longer available after the order has been placed, W.SCHMITT will notify the cancellation of the order via email. No charge will be made and, in the event of payment already made, the refund will be processed promptly.

W.SCHMITT reserves the right to change the range of available products and their prices at any time and without notice.

5. Price of products

The price of each item is indicated in Euro (€) and includes VAT (Value Added Tax), where applicable. Any additional costs, such as shipping costs, will be specified during the purchase process and visible before confirming the order.

6. Shipping and delivery

Shipping is carried out in accordance with the options indicated during the checkout process. Delivery times are indicative and not binding. W.SCHMITT is not responsible for any delays in delivery not directly attributable to the company (for example, delays by the courier).

7. Payment Methods

Purchases on W.SCHMITT can be made using the following payment methods:

Credit/debit card (Visa, MasterCard, American Express).
PayPal.
Other methods specified at checkout.

Transactions are encrypted and protected by advanced security protocols. W.SCHMITT does not store or have access to sensitive payment data.

8. Product change

W.SCHMITT offers its customers the possibility to request an exchange of the purchased product within 14 days of receiving the goods. The customer can choose an alternative product of equal or higher value (any price differences will be borne by the customer).

Procedure for the exchange:

Send a request by email to schmittwalter01 @gmail .com within 14 days of receiving the product, indicating the order number and the reason for the exchange.
Follow the instructions for returning the product. W.SCHMITT will cover the return shipping costs and the shipping of the new product.
The returned product must be unused , intact, with the original labels and in its packaging.

9. Refund only in case of defective or damaged product

Refund is only available if the product received is defective or damaged . To obtain a refund, the customer must send an email to schmittwalter01 @gmail .com within 7 days of receiving the product, attaching detailed photos proving the defect or damage.

After checking the defect or damage through the images provided:

W.SCHMITT will confirm the authorization for the return of the defective or damaged product.
Once the return has been received and inspected, the refund will be processed using the same payment method used for the initial purchase within 14 days of receiving the returned product.

10. Exceptions and limitations

It is not possible to request an exchange or refund for personalized, made-to-measure, or sealed products that cannot be returned for hygiene reasons once opened.
The exchange can only be made with products available in stock at the time of the request. If the desired product is not available, a credit note of equal value will be offered, which can be used for a subsequent purchase on the site.

11. Legal guarantee

All products sold by W.SCHMITT are covered by the legal guarantee of conformity pursuant to articles 128-135 of the Consumer Code. In the event of defects of conformity, the customer has the right to repair or replacement of the product, without additional costs, or to a reduction in price or termination of the contract in the cases provided for by law.

12. Applicable law and competent court

These General Conditions of Sale are governed by Italian law. For any dispute relating to the application, execution and interpretation of these conditions, the consumer's Court will be competent.

13. Changes to the conditions of sale

W.SCHMITT reserves the right to modify these General Conditions of Sale at any time. Any modifications will be published on the site and will be effective from the moment of their publication.